Showing posts with label patient feedback. Show all posts
Showing posts with label patient feedback. Show all posts

Friday, February 18, 2011

Love your smile? Tell the world about it!

At Moles Orthodontics, we serve our patients in a warm and caring atmosphere with a friendly, dedicated staff. We are a technologically sophisticated orthodontic practice with locations in Milwaukee, Racine, and Brookfield Wisconsin, also serving Greenfield, Waukesha and other surrounding areas. Dr. Randall Moles is recognized both nationally and internationally as a lecturer and leader in the field of orthodontics.

Whether you’ve just come in for a consultation or your family has been visiting Moles Orthodontics for years, we’d love to hear your feedback. You can write a review on our Facebook page or on our Google listing!

Thank you in advance! We hope you all have a great rest of the week!

Monday, January 17, 2011

January featured patient reviews for Moles Orthodontics!


It’s no secret that at Moles Orthodontics, we love hearing from our patients. Lately, our office, serving Milwaukee, Racine, Brookfield, Greenfield, Waukesha and surrounding communities, has been getting some pretty great patient testimonials! We thought we’d share some with you today! Happy Monday!

"Thanks Dr. Moles! I had to have braces when I was in high school, as a senior. That was upsetting to find out.. UNTIL I heard they have SureSmile, and I was in and out of braces in 6mo and everyone at school was able to see it before graduation." ~ Justin K.

"You can’t go wrong with Moles & Company! Every aspect of the orthodontic care my daughters received from Moles was great. Over the 6 years, I came to appreciate the timely appointments, friendly staff, and quality of care our family received. We almost always could schedule appointments for routine wire & band changes to fit our busy schedules. I can't say enough good things about the staff. Their absolutely wonderful! We had our favorites, but truth be told, all staff members are trained, experienced and go above and beyond for customer care. Dr. Moles is dedicated to providing quality care and offering his clients the best available treatment options. He was also was open to feedback from our dentist and took time to address my concerns and make adjustments to treatment when needed. Thanks! Choosing an orthodontist is very important and the quality of care in the marketplace can vary widely. You can't go wrong with Moles & Company!"

"OUSTANDING SERVICE AND QUALITY! "I Had my ortho done there and the service was top notch! I never had questions because everything was thorough and told to me in advance. (Customer Service still exists) & My treatment with SureSmile was a breeze and I was done in less than a year- I highly recommend Dr. Moles, and his staff!"

Friday, December 10, 2010

What puts you at ease at Moles Orthodontics?

Trust us when we say we realize not everyone enjoys going to their orthodontist. But at Moles Orthodontics, we provide outstanding service in a warm and caring atmosphere with a friendly, dedicated staff. We also strive to bring you the best and most comforting experience at each visit.

Today, our staff wants to know: What is it about Moles Orthodontics that makes you comfortable or puts you at ease? Is it something about our pleasant office environment? Our friendly staff? Perhaps it's something special about Dr. Moles, Sanfelippo or Ferri?

Let us know by posting on our Facebook page or by giving us a call!

Friday, September 3, 2010

Which three words best describe Moles Orthodontics?

Dr. Moles and our staff were recently asked, "What are the three words you would use to describe your office?" If patients had to describe our office in three words… those words would be, Cutting-edge, Caring, and Family-oriented.

There are so many words that could describe our office though, and were really proud of the great service we offer in a friendly atmosphere. Visit our website for testimonials! Have a wonderful Labor Day weekend!

Tuesday, August 17, 2010

What are happy patients saying about Moles Orthodontics lately?


At Moles Orthodontics, we're always looking for ways to make our patients experience in the office the best they can have. We wanted to get a closer look at what the patients like most about our office. We get a lot of great reviews but we wanted to ask a few patients around the office that haven’t left a review yet, what they wish was different and what they liked most.

We asked some random patients in the waiting room “What do you like most about the office?

One of our 14-year-old patients had this to say “The hot chocolate machine!” and “everyone is so nice to me.”

Another patient said, “I like the game-boys and the robot dog, bracer!” he is only ten and has 2 other brothers who love coming to our office to play with the robotic dog.

I asked a mother of two young girls that are currently going through treatment, and she said “My girls always talk about how nice the girl was that worked with them.” “I like that I can feel comfortable sitting and having coffee in the waiting room, while my girls are being treated in the back.” “I never have to worry about the treatment they are getting, the girls in the office are as knowledgeable as the doctors they work for.”

As always, our staff tries to go above and beyond all of our patients expectations. We realize that not everywhere you go, you receive top-notch service. So we want to deliver that to our patients on a daily basis and hopefully make someone’s day that much better!

Saturday, July 24, 2010

Patient reviews for Moles Orthodontics! [Video]



A special thanks to Gail, Debra, Ilka and Helen (parent of patients), who shared their beautiful testimonials about Dr. Moles and our office. Their feedback inspires us all to do the work we do here at Moles Orthodontics: creating beautiful smiles that last a lifetime.

If you have any feedback from your treatment at our office, we encourage you to write in or post on our interactive Facebook page! We hope you're all having an outstanding weekend!

Monday, July 12, 2010

Patient question: "What's so cool about Moles Orthodontics?"



To help keep our younger patients busy, we have GameBoys and a cabinet with children’s toys to play with. We offer an espresso machine in our Milwaukee office. In our Racine office we offer flavored coffee, tea, apple cider and hot chocolate. In our waiting room there is a flat screen that shows pictures from patient’s who have had there braces off, testimonials, contest winners and just upcoming events in the office. As always magazines, books and the newspaper is located in our waiting room as well. We currently has Wi-Fi hooked up in our waiting room for patients to bring their laptops and work on the internet while they wait for their appointment, or their children’s appointments.

At each patient’s appointment whether they are an established patient or a patient who has never been to the office, we make it a point to explain everything from the first thing we do to the very last in detail. So the patient feels the most comfortable with the treatment they are about to be given.

Either Dr. Moles or Dr. Ferri would always be in the office and willing to come over and offer there expertise on any procedure to ease a new patient’s worries before they get their braces.

We also started a new program in the office, called the Passport. Patients of any age can bring these with to appointments and earn stamps that go inside what looks like to be a real passport. The stamps can be redeemed for gift cards. And they can earn all different denominations for the gift cards. Stamps are very easy to obtain as well.

Patients will earn stamps for 1) being on time to their appointment 2) receiving an A for brushing. (brushing grades are A thru F) this help’s younger patients stay on top of their oral hygiene. Stamps are given out for a few other criteria once in treatment with braces. Patients are loving the Passport program so far!

We also offer tooth brushes and tooth paste to our patients to brush before they come back for their appointment to help keep those braces shiny and new!

The technology we offer and the highest quality of treatment we offer here at Moles Orthodontics is unmatched. We don’t settle for so-so treatment and really aim for the best result a patient could imagine! We want them to be in love with their smile when they finish with us.

Here is a testimonial from Google that speaks for itself!

The orthodontist of my dreams!‎‎

By Jeraline - Mar 11, 2010

I started my orthodonic treatment 17 months ago at age 55. It was tough growing up, being called names because of unattractive teeth. When I first met Dr. Moles he assured me he could give me a "Knock-em-dead" smile. At my age, I wondered? With each visit I was able to see the progression to my final goal. His staff are professional, caring, genuinely warm people whom I have grown to admire. Appointments have little wait time if any at all. Next month I have my braces removed and I cannot wait to see how my "bucky beaver" smile has been transformed to one that I can truly love. To Dr. Moles and his staff I thank you for making a dream come true.♥‎

Monday, June 7, 2010

Featured Patient Review for Dr. Moles!



Our staff at Moles Orthodontics recently received a review from Jeraline, a former patient, who reminded us why we love creating warm, beautiful smiles. Here's what Jeraline had to say:

I started my orthodonic treatment 17 months ago at age 55. It was tough growing up, being called names because of unattractive teeth. When I first met Dr. Moles he assured me he could give me a "Knock-em-dead" smile. At my age, I wondered? With each visit I was able to see the progression to my final goal. His staff are professional, caring, genuinely warm people whom I have grown to admire. Appointments have little wait time if any at all. Next month I have my braces removed and I cannot wait to see how my "bucky beaver" smile has been transformed to one that I can truly love. To Dr. Moles and his staff I thank you for making a dream come true.♥‎

Friday, April 16, 2010

What helps you relax at Moles Orthodontics?

Trust us when we say we realize not everyone enjoys going to their orthodontics. But at Moles Orthodontics, provide outstanding service in a warm and caring atmosphere with a friendly, dedicated staff. We also strive to bring you the best and most comforting experience at each visit.

Today, our staff wants to know: What is it about Moles Orthodontics that makes you comfortable or puts you at ease? Is it something about our pleasant office environment? Our friendly staff? Perhaps it's something special about Dr. Moles?

Let us know by posting here or by giving us a call!

Wednesday, March 3, 2010

What are patients saying about Moles Orthodontics?

Recently, we had a chance to ask our patients what they liked most about Moles Orthodontics. Here's what they had to say:

"Professional atmosphere of office including attire and attitude." ~ Peter J.

"Wonderful service and very generous - also best staff I`ve seen." ~ Giuseppe A.

"Professional knowledge, professional office staff, reputable and friendly. Like the ease of checking in at the office and the access to my records, account, etc." ~ Kathleen S.

"I have been very impressed so far with the attention to detail, efficiency and technology that is in use in the practice- Time is a very important commodity- and you are mastering the use of it in daily practice and policy." ~ Kathy S.